Last Mile Delivery Software

Tomorrow’s deliveries, done today! Optimizing your delivery routes gets more done in quicker time while overwhelmingly surprising your customers’ service expectations. GSMTasks is an error-free last mile delivery software for your business. Surprise your customers’ expectation time with last mile delivery software

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Raising customer expectations without increasing the cost

Last mile delivery software empowers delivery companies to crush their competition without placing further strain on their resources. Last mile delivery software enables delivery businesses to avoid the following:

  • grossly inefficient driving routes
  • increased fuel costs
  • drivers completing fewer tasks within the day
  • higher vehicle wear and tear
  • customer dissatisfaction due to long waiting times

In today’s highly competitive market it is more vital than ever to begin remodeling your business to compete with the bigger players on the market.
Last mile delivery technology is one such tool to level the playing field.

Outsmarting your competitors and lowering fuel costs

Home services management software supports vendors against their competition and traditional delivery services. Without route optimization software home services vendors find the following:

  • Increased fuel costs
  • Higher vehicle wear and tear
  • Drivers completing fewer tasks within the day
  • Customer dissatisfaction due to long waiting times
  • Grossly inefficient driving routes

To outsmart your competitors, it is more crucial than ever to utilize technology to not only crush the competition but to steal market share.

Last mile delivery software that is actually easy-to-use

Last mile delivery is a serious business. Amazon’s nearly same-day deliveries have created a “demand now” customer expectation. Companies who cannot do this will inevitably lose out.

To meet these modern delivery expectations your business must utilize a technology solution that provides a faster route delivery without any delays or errors.

GSMTasks provide a last mile delivery software solution for every kind of delivery service loaded with customizable options to tailor to your business requirements.

  • Drag&drop

    Automatically Generate Optimized Driver Routes

    Plan optimized multi-stop routes in minutes. GSMtasks routing engine rescues you from hours of manual fleet management planning.

  • Location

    Straightforward Route Planning

    Customizable options including photo capture, GPS tracking, custom meta fields, proof of delivery and much more.

  • Overview

    Multi-Stop Planning Reduces Costs

    Enter your addresses for the day and the route optimization function provides the most efficient driver route. Automatically optimized routes save substantial fuel and delivery costs.

  • Delivery-proof

    Recurring Tasks Eliminates Back-Office Admin

    Recurring tasks can help eliminate the need to schedule the same routes daily and instead get updated automatically.

  • App

    Pc & Mobile Planning At Your Fingertips

    Manage your team of drivers from your mobile and give them real-time information and ensure task completion on the go.

  • Analytics

    Powerful Reporting In A Few Clicks

    Extract routing data to boost your business performance. Track only the metrics you need like actual task completion time, average driver delivery time or cost per delivery.

Optimizing last mile deliveries is now even simpler

Just insert, upload or copy-paste your location list and GSMTasks does the rest, automatically optimizing your drivers’ routes so you don’t have to. Customers receive their orders quicker meaning you get on doing what you do best – managing your business.

  • Upload or insert delivery locations
  • Schedule driver routes
  • Routes are automatically optimized
  • Drivers deliver faster than ever

Don’t just take our word for it

  • Siganture

    Artti Aston, Securitas

    "We started using GSMtasks just at the right time, as we were looking for technician management solutions. GSMtasks was a ready solution to be used and was customised according to Securitas needs."

  • Siganture

    Henri Asi, E-Kuller

    "Because of GSMtasks route optimization, we have managed to reduce the time spent on logistics up to 2 times."

  • Siganture

    Horia Alexandriu, Flattire

    "Whereas everyone else insisted on having 10,000 features that didn't work, GSMtasks made sure to include only useful features, ensuring that everything runs smoothly"

How last mile delivery software works

Remodeling your delivery business has never been easier. To get started streamlining cost and boosting customer satisfaction rates simply:

  • Log in to the Admin interface to schedule drivers and routes for the day
  • The automated engine schedules each drivers route for optimal delivery times
  • Each driver receives push notifications to their mobile phone with individual task instructions
  • Drivers can open directions in Google Maps, Waze or Apple Maps for quickest traffic routes
  • Once the driver completes a job, they check that task off and continue to the next
  • Track the drivers in real time in the admin interface

Last Mile Delivery Software FAQs

What is last-mile delivery?

Last-mile delivery is the final leg of the e-commerce supply chain that physically connects brands with consumers through purchase delivery. Goods are transported from a warehouse or a distribution centre and arrive either at a consumer’s home, business, or parcel locker. For the shipper, last-mile delivery is the most complex and expensive part of the product’s journey.

The goal of superior last-mile delivery is to enable every delivery to reach its destination on time, accurately, efficiently, and sustainably.

What does the best last-mile delivery software include?

The best last-mile delivery software programs have the following functionalities:

  • Telematics
  • Dashcams with hazard detection capabilities
  • Driver safety scorecards
  • Real-time global positioning system (GPS) tracking
  • Geofencing
  • Diagnostic fault codes and alerts
  • Maintenance reminders
  • Automated engine performance recording
  • Electronic logging of driver’s on- and off-duty hours
  • Instant inspection report generation
  • Computerized scheduling, route planning, and dispatch workflows
  • Electronic fuel consumption tracking and International Fuel Tax Agreement (IFTA) tax reporting
  • Two-way messaging systems
  • Load boards
  • Mobile (Android, iOS, etc.) and desktop software availability
  • Flexible and multiple system integrations

Superior last-mile delivery solutions will usually include:

  • 24/7 customer support
  • Intuitive reporting dashboards
  • Ease of use
  • Updates on regulatory changes
  • Accurate data capture and analytics
  • Scalability
  • Configurable to your business requirements
  • Unlimited number of users
  • Secure and centralized data storage
How does last-mile delivery help supply chains?

Last-mile delivery is the final step in the supply chain, where goods are transported from a transportation hub or warehouse to the customer’s location. Here’s how it typically works:

  1. Order Placement: The customer orders online or through a mobile app. The retailer or logistics company receives the order and processes it.
  2. Order Fulfillment: The order is picked, packed, and prepared for shipment at the warehouse or fulfilment centre. The shipment is then loaded onto a delivery vehicle, such as a truck or van.
  3. Route Optimization: The delivery vehicle’s route is optimized to ensure that packages are delivered most efficiently. The route may be optimized based on factors such as distance, traffic, and delivery time windows.
  4. Last Mile Delivery: The driver delivers the package to the customer’s location, which could be a residence, business, or public location such as a locker or pick-up point. The driver may also use technology, such as GPS and mobile apps, to navigate to the customer’s location and communicate with the customer in real time.
  5. Delivery Confirmation: The driver confirms that the package has been delivered, often by obtaining a signature or using a photo capture system, and the order is marked as complete.

Last-mile delivery can be complex, involving navigating challenges such as traffic, limited visibility, and managing returns. However, advancements in technology and new delivery methods, such as drones and autonomous vehicles, are helping to improve last-mile delivery and make it more efficient and cost-effective.


What are the current challenges of last-mile deliveries?

Last-mile operations have never been so complex. Increased variables in how, where and when deliveries depart and arrive give shippers and carriers alike greater flexibility, but they also provide greater complexity to the last mile.

Multiple challenges contribute to the last mile problem. One challenge for shippers and carriers is a lack of efficiency, which contributes to the expense of the last mile. Another challenge is providing real-time visibility regarding a delivery’s location for all stakeholders.

Amazon set the bar high with its ever-increasing ability to deliver in shorter time frames while also notifying the consumer about the transit delivery details. Brands with and without their own dedicated fleets strive to live up to the “Amazon effect,” and adhere to the promised delivery dates and times for consumers.

Consumers want visibility into their deliveries but expect faster delivery speeds. Keeping all stakeholders happy while delivering in increasingly shorter time frames most cost-effectively and efficiently is the last mile problem.

In short, the last-mile delivery problem impacts all companies. In today’s world, every company wants to deliver products quickly, efficiently and provide superior customer experiences while working in an increasingly complex and competitive landscape.

What is a vehicle tracking system?

A vehicle tracking system is an electronic device installed within the vehicle to monitor that vehicle’s activity. It’s often paired with fleet management software to simplify fleet tracking.

The most common vehicle data that the system collects are:

  • Location
  • Speed
  • Fuel consumption
  • Driver behavior
  • Vehicle fault codes

Companies that own or lease a fleet of vehicles often invest in vehicle tracking systems to improve the efficacy of their fleets. By using a vehicle tracking system with powerful fleet management software, fleets can:

  • Uncover the best and quickest route to their destination.
  • Improve the driving habits of their commercial drivers.
  • Drastically reduce fuel consumption.
  • Get better insurance premiums.
  • Quickly and comprehensively conduct preventive maintenance work.
  • Comply with government regulations.
What are the challenges in last-mile logistics?

Last-mile delivery is a complex process that involves several challenges that can impact delivery times, costs, and customer satisfaction. Here are ten common challenges in last-mile delivery:

  1. Traffic Congestion: Traffic congestion can significantly impact delivery times, making it difficult for drivers to reach customers on time.
  2. Limited Visibility: Last-mile delivery can be challenging to manage because tracking packages once they are out for delivery is difficult, leading to limited visibility for logistics companies and customers.
  3. Missed Deliveries: Missed deliveries are a common challenge in last-mile delivery, leading to additional costs for logistics companies and customer frustration.
  4. Managing Returns: Returns management is a complex process in last-mile delivery, requiring significant resources and logistics coordination to ensure that packages are returned to the appropriate location and processed in a timely manner.
  5. Delivery Window Constraints: Customers often have specific delivery windows that can be challenging to meet, leading to missed deliveries and reduced customer satisfaction.
  6. Cost Management: Last-mile delivery can be costly, particularly in urban areas where traffic and other challenges can increase delivery times and costs.
  7. Unpredictable Demand: Last-mile delivery can be challenging to manage due to unpredictable demand patterns, leading to inefficient use of resources and additional costs.
  8. Security and Theft: Last-mile delivery packages are at risk of theft and damage, resulting in significant financial losses for logistics companies and customer frustration.
  9. Environmental Impact: Last-mile delivery can have a significant environmental impact due to emissions from delivery vehicles and packaging waste.
  10. Limited Access: Last-mile delivery can be challenging in remote and rural areas where access to roads and other infrastructure may be limited, leading to increased delivery times and costs.
How much does last-mile delivery cost?

Last-mile delivery accounts for 53% of the total cost of moving a product across first, mid and last miles. Pinpointing an exact number on last-mile costs is difficult as each delivery differs. However, the average next-day shipping cost for a retailer is $27 per package, while for Amazon, it’s $5.

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