Implementing a delivery management software to your business

Addressing your boss’s three biggest concerns

Delivery management

Post summary:

  • 3 ways to address employer concerns over new software
  • How to present your findings to your boss

Have you done the research and already know that a delivery management software could improve company-wide performance, but are afraid that convincing your boss in it will be a struggle?

When you examine your plan, you must be confident to answer any questions your boss or staff may have.

We’ve compiled a guide on how to tackle the three main concerns senior management usually has and ensure a smooth implementation of the new system in your company.

A man doing a presentation at the office

1. Slow Return on Investment (ROI)

What is the Return on Investment (ROI)? According to Investopedia:

“ROI is a performance measure used to evaluate the efficiency of an investment which tries to directly measure the amount of return on a particular investment, relative to the investment’s cost.”

ROI is one of the most common concerns people encounter, but implementing delivery management and routing software to your business can quickly bring a measurable return on investment.

Here’s how:

Become a paperless company

A delivery management software like GSM Tasks has an electronic proof of delivery option that can remove paperwork entirely from your delivery operation and reduce costs on paper delivery notes. You will also protect your staff from false claims and reduce the number of costly customer disputes.

Improve productivity with faster delivery routes

A route optimization software will not only help you avoid grossly inefficient driving routes and increased fuel costs but also helps your drivers complete more tasks within the day.

Reaching more customers means a more significant profit.

Encourage customer loyalty and improve customer satisfaction

With multi-drop routing software, you can deliver your packages in a quicker time and exceed customers’ “demand now” expectations.

You can also send them pre-delivery notifications with an estimated delivery time and an HTML link for tracking the driver’s route to make the customer experience even more personal.

All this will ensure that your clients feel appreciated and most certainly remain your customers for a long time as well as recommend your business to their friends.


2. Resistance to the new system by staff

People are reluctant to embrace change and bringing innovation to work means they have to get out of their comfort zone and learn something new.

New procedures are often perceived as creating extra work, so staff adoption of any new system can be challenging. Your boss might even say that people won’t probably get used to it and don’t want to change the way they are doing their jobs, without also discussing it with them.

Man with computer and coffee mug

Resistance to a new system can be avoided by introducing the potential benefits for them as well as the entire company.

For example, implementing automatic route optimization and fleet management software will make the daily job of logistics managers a lot easier, as they will not have to spend hours on manual route and fleet planning and can manage and track their staff more efficiently.

Office staff will be grateful for digital document management that saves them from tedious manual data entry and stress from lost paperwork.

Automatization of processes will improve company-wide performance and help you become a more reliable and effective business that eventually makes more profit.

Choose a service provider that will train your staff, provide tutorials, and help you make the most out of your new software. Thus, encouraging quicker staff adoption and help see the benefits of the new system sooner.


3. Software projects are time consuming and overcomplicated

Although getting used to a new system will probably take some time, the integration of courier management software should be reasonably straightforward.

For example, GSM Tasks interacts with most typical business software through their APIs, making the integration process worthwhile and straightforward.

Moreover, choosing a provider that doesn’t require buying new expensive equipment for your staff will reduce initial investment and means your workers won’t need extra training on how to use it.

GSM Tasks task management software offers the functionality to track your mobile fleet without the need for installing expensive GPS devices or tablets in your company machines.

Drivers install an app on their smartphones, which they’re probably already using to manage tasks, fill in documents, or navigate through unfamiliar places.

The smartphone also acts as a GPS tracking device for office-based teams to make sure everything is running smoothly, and deliveries are made on time.


Taking all this to your boss

Not all businesses will have the same concerns regarding the implementation of a new system, but this guide includes the most common lookouts we’ve come across and will probably help you build confidence before taking the idea to your boss.

Keep in mind that implementing a fleet and task management system will make your entire operation more efficient, as it improves workforce productivity and reduces current workloads.

Advanced software like GSM Tasks includes functionalities that automate processes and accelerate information sharing between mobile and office-based staff. Not to mention data collection that will help you analyze your business processes and enhance them when need be.

If you still need reassurance or help to address the fears in your company get in touch with our expert team. GSM Tasks will discuss and explain the features and configure your precise requirements!

You can even try the software for 14 days without charge and view the advantages yourself. Just sign up – it only takes a minute!

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