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FieldServiceManagementSoftware

Field service management empowers companies to manage their mobile workforce more efficiently. Managing a mobile workforce in real-time speed is both challenging and necessary to meet service-level demand. Managing drivers and back-office tasks used to require separate solutions. Now there is one holistic solution that manages your drivers and their tasks in one platform, while simultaneously boosting productivity and customer retention. Power your productivity and lower your fuel costs with error-free field service management software.

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Computers featuring GSMTasks dashboards

Boost efficiency and workflows

Ensure your employees can complete all their days’ tasks with an hourly view of their daily tasks. Providing accurate time frames keeps clients waiting less. Using our mobile app they can get up to date information on the planned workers’ location.

  • All relevant client information
  • Up to date task lists
  • Attached fulfillment documents
  • Client signatures

To remain competitive, it is more crucial than ever to utilize technology to not only crush the competition but to reduce business costs.

Field service management software is an invaluable tool for businesses of all shapes and sizes.

Map view with a pin
From point A to B using GPS on mobile

Business advantages of field service management

Field management software is a vital cog in any leading business to help manage their mobile fleet in real-time. When using software like GSMTasks your business is benefitting by:

  • Boost efficiency across your mobile teams in the field
  • Decrease business field costs like fuel, hardware & resources
  • Maximize team productivity levels
  • Complete more tasks every day
  • Skyrocket customer satisfaction
  • Streamlined communication channels

Choosing tasks with a mobile application

Fleet management software that integrates with all industries

GSMTasks spans several key industry sectors that empower businesses to crush their competitors. Well-known industries that profit from our software include:

  • Telecommunications
  • Construction
  • HVAC
  • Home Services
  • Food Delivery
  • Home Delivery Services
  • Government & Public Services
  • Medical & Healthcare
  • Oil, Gas & Mining
  • Security
GSM Tasks interface displayed in different devices
GSM Tasks interface displayed in different devices

Optimize with GSMTasks

GSMTasks provide a field service management software solution for every kind of business outlet packed with customizable options to tailor to your business requirements.

  • Customise

    Automatically Generate Optimized Driver Routes

    Schedule optimized multi-stop routes in minutes. GSMtasks routing engine releases you from hours of manual fleet management planning.

  • Overview

    Straightforward Route Planning

    Customizable options including photo capture, courier app, GPS tracking, custom meta fields, proof of courier delivery and much more.

  • Delivery

    Multi-Stop Planning Reduces Costs

    Insert your daily addresses and the route optimization function implements the most effective courier route. Automatically optimized routes preserve fuel and reduce delivery costs.

  • Automisation

    Recurring Tasks Reduces Back-Office Admin

    Recurring tasks eliminate the need to program the same routes daily and instead get updated automatically.

  • App

    Pc & Mobile Planning At Your Fingertips

    Guide your team of drivers from your courier app and equip them with real-time information and ensure task completion on the go.

  • Analytics

    Powerful Reporting In A Few Clicks

    Obtain routing data to advance your business performance. Monitor only the metrics you need like actual task completion time, average driver delivery time or cost per delivery.

  • Artti Aston, Securitas

    "We started using GSMtasks just at the right time, as we were looking for technician management solutions. GSMtasks was a ready solution to be used and was customised according to Securitas needs."

  • Henri Asi, E-Kuller

    "Because of GSMtasks route optimization, we have managed to reduce the time spent on logistics up to 2 times."

  • Horia Alexandriu, Flattire

    "Whereas everyone else insisted on having 10,000 features that didn't work, GSMtasks made sure to include only useful features, ensuring that everything runs smoothly."

How Field Service Management Software Works

Transforming your business has never been easier. To begin streamlining cost and raising productivity workflows users only have to:

  • Log in to the Admin interface to schedule drivers and routes for the day
  • The automated engine schedules each drivers route for optimal delivery times
  • Each driver receives push notifications to their mobile phone with individual task instructions
  • Drivers can open directions in Google Maps, Waze or Apple Maps for quickest traffic routes
  • Once the driver completes a job, they check that task off and continue to the next
  • Track the drivers in real time in the admin interface
Dashboard view with route planning in GSMTask
Dashboard view with route planning in GSMTask

Field Service Management Software FAQs

What is field service management?

Field service management typically involves dispatching workers or contractors to a location outside company premises to install, maintain or repair equipment, systems or assets. Field service managers keep track of an organization’s field resources and coordinate the work of field service practitioners who deliver skilled, specialized or proprietary services to clients.

What is field service management software?

Field Service Management software is vital to a business’s success. Many field service companies still try to manage their customer accounts, work orders, and projects using paper, hand-written notes, and verbal communication. Businesses that once relied on these methods and switched to a cloud-based software solution typically see exponential growth and improved customer satisfaction, which translates into more profit.

Other benefits of using a cloud-based field service management software solution include:

  • Improved communication
  • Simplified processes
  • Work order and task updates in real-time
  • Reporting bottom-line metrics
  • Time-tracking and team member accountability
    Scheduling improvements
    Reduction in duplication of effort
What is the best field service management software?

The best field-service management software programs have the following functionalities:

  • Telematics
  • Dashcams with hazard detection capabilities
  • Driver safety scorecards
  • Real-time global positioning system (GPS) tracking
  • Geofencing
  • Diagnostic fault codes and alerts
  • Maintenance reminders
  • Automated engine performance recording
  • Electronic logging of driver’s on- and off-duty hours
  • Instant inspection report generation
  • Computerized scheduling, route planning, and dispatch workflows
  • Electronic fuel consumption tracking and International Fuel Tax Agreement (IFTA) tax reporting
  • Two-way messaging systems
  • Load boards
  • Mobile (Android, iOS, etc.) and desktop software availability
  • Flexible and multiple system integrations

Superior field service management software solutions will usually include:

What are some common field service management software features?

There are a few basic features that most field service management solutions will contain, as they make up the core functionality of this type of software. But keep in mind that many field service vendors offer different packages, add-ons, pricing plans, capabilities and integration possibilities.

Vendors may consider different features “standard,” and as such, not all solutions will share the same tools and functionality. While it’s reasonable to expect the following tools in most systems, do diligent research to ensure your vendor offers everything your business needs.

Superior field service management software solutions will usually include:

  • 24/7 customer support
  • Intuitive reporting dashboards
  • Ease of use
  • Updates on regulatory changes
  • Accurate data capture and analytics
  • Scalability
  • Configurable to your business requirements
  • Unlimited number of users
  • Secure and centralized data storage
What is a vehicle tracking system?

A vehicle tracking system is an electronic device installed within the vehicle to monitor that vehicle’s activity. It’s often paired with fleet management software to simplify fleet tracking.

The most common vehicle data that the system collects are:

  • Location
  • Speed
  • Fuel consumption
  • Driver behavior
  • Vehicle fault codes

Companies that own or lease a fleet of vehicles often invest in vehicle tracking systems to improve the efficacy of their fleets. By using a vehicle tracking system with powerful fleet management software, fleets can:

  • Uncover the best and quickest route to their destination.
  • Improve the driving habits of their commercial drivers.
  • Drastically reduce fuel consumption.
  • Get better insurance premiums.
  • Quickly and comprehensively conduct preventive maintenance work.
  • Comply with government regulations.
How much does field service management software cost?

The smallest companies (<6 users) can expect to pay around $20/month – or $500 up front– plus an installation fee. The largest enterprises (100+ users) can expect to pay around $299/month – or $5,000 up front– plus an installation fee.

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